INSURANCE AND CONDITIONS OF HIRE for your holiday
1. The hiring will be between the Holidaymaker (the Hirer) and the owner of the property (the Owner) for which the booking is made. A booking Agent may be instructed on behalf of the owner. The booking will be made subject to these conditions of hire and a legally binding Contract will be entered into between the Hirer and the Owner or Owners Agent (if instructed).
2. Booking A deposit of 30% of the holiday rental, the cost of any chargeable extras and the booking fee is payable on the booking. The balance of the cost of the holiday rental is due 56 days before the start of the holiday. For bookings made less than 56 days before the start of the holiday full payment is due on booking. Provisional bookings are held for five workings days only and confirmed on receipt of a signed booking form and payment of the deposit or full rental due. 2.5% surcharge is made on payments by credit cards. No charge for debit cards.
3. Cancellation For circumstances covered by the Insurance Plan all monies will be refunded less the Cancellation Insurance Premium. Should the Cancellation be for reasons not covered by the Insurance Plan and we are unable to re-let the booking, the booking is forfeit and any balance owing is still payable on the due date. If you cancel a booking for which you have contracted, we will do all we can to re-let the property. If successful, we will refund any payment made by you less the booking fee, the administration charge of £25.00 plus VAT and the insurance premium fees.
4. Liability The owner has taken care to ensure that the property and its contents are safe and in good order. The accommodation owners cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever other than that caused by the negligence of the owner or their employees (whilst acting in the course of their employment) or agents.
5. Arrivals and Departures In order that the properties can be properly inspected between guest the properties will be available at 4 p.m. on the day of arrival please check your arrival sheet for the correct time all properties should be vacated by 10.00 a.m. on the day of departure, unless otherwise agreed by the owner and the agency.
6. Occupancy The number of persons occupying the property may not exceed the maximum number stated. The owner has the right to refuse entry to a party larger than the agreed number. We reserve the right to refuse or curtail a booking where it transpires that information has been withheld from us, such as, numbers in the party, composition or intended use of the property.
7. Breakages The hirer must take care of the property and its fixtures and fittings and leave it clean and tidy and in the same condition as at the start of the holiday. Any breakages or damage must be reported to the owner or caretaker, who has the right to request payment to cover the cost of repair or replacement.
8. Pets Only one small pet is accepted at these properties as clearly stated. Pets must be kept under control at all times and not left alone in the property at any time. Pets are not permitted in any bedrooms or on any furniture. At the end of the holiday all traces of the pet must be cleaned from the house and terraces, especially Dog Pooh!
9. Complaints The description of the properties and its facilities are made in good faith. If you have a problem, or cause for complaint, please contact the owner or caretaker immediately so that it can be remedied as soon as possible. If you are not satisfied, contact the Owner. No such matters can be dealt with after completion of your holiday.
10. Access The property owner, his/her representative, or the Agent shall be allowed access to the holiday accommodation at any reasonable time for essential maintenance. Wherever possible this should be by prior arrangement.
11. Lost Property We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every effort to return lost property this will only be done on receipt of full payment for the registered post involved plus a £5 plus V.A.T. handling and packing charge. Items not claimed after 28 days will be disposed of.
12. Website Accuracy Whilst every effort is made to ensure the accuracy of information given within this website, if a feature is of particular importance the information should be confirmed prior to booking the holiday.
CANCELLATION SCHEME for your holiday
CANCELLATION SCHEME This is compulsory and is included in the rental cost of your holiday cottage.
SUMMARY OF COVER Full payment of deposit and/or final payment in the event of cancellation of your holiday for any of the following reasons: death, accident, sickness, compulsory quarantine, jury service, or witness summons on your self or any person with whom you intend to travel, or death, accident or sickness of the husband, wife, child, father, mother, father-in-law, mother-in-law or close business associate of yourself or any person with whom you intend to travel, your own home being rendered uninhabitable by fire, explosion, subsidence, malicious damage, storm or flood; or Police requesting your presence at home following a burglary or attempted burglary at home or your place of business, cancellation of leave by HM Armed Forces or HM Police. Conditions Precedent: That all the above-mentioned person are in good health physically and mentally at the time of booking and have no pre-existing condition.
If you have to cancel
a. Before you travel: Please phone us immediately and confirm in writing to us the same day. We will then send you a claim form which you need to send to the Insurance Broker. A doctors certificate or other relevant document will subsequently be required to support your claim.
b. During your stay: Pleased contact us immediately and before you vacate the property. In the event of your holiday being cut short for any of the above reasons you will be reimbursed for the unused portion of your holiday rental. This only applies if all members of your party vacate the property.
c. Cancellation Please refer to Item 3.
Exceptions
a. The cancellation scheme does not cover any redundancy, illness, disease, infirmity, or disability for which medical advice or treatment is being received or awaited at the time of booking.
b. The cancellation scheme does not cover any direct or indirect consequence of an act of war or terrorism, or any hostile act by a foreign organisation, civil war or unrest, rebellion, revolution, riot or similar event.
Cancellation by ourselves.
Overseas visitors must take out their own insurance cover.